Frequently Asked Questions
ordering & Payment
Can I change my order?
We start working on your order as soon as we get it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed. However, there is a short window of time in which you can cancel your order.
What payment methods do you accept?
Tankslapped.com accepts the following forms of payment: Paypal, Apple Pay, Visa, MasterCard, American Express and Discover.
Payment handling
We keep all your information safe. When you send a payment using PayPal, the recipient won’t receive sensitive financial information like your credit card or bank account number. … Additionally, when you pay with PayPal on any website PayPal Purchase Protection covers you if you have a problem.
Returns & exchanges
What is your return policy?
Our web store returns policy means that if you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable and undamaged condition. Once returned you are entitled to receive an exchange/refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or not in original condition, or returns made after 30 days from order. This does not affect and is in addition to your statutory rights as a consumer.
Please ensure all returned items are well packaged, as not to be damaged in the post. Please also, make sure that all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in the return transit.
What if the product I ordered is faulty?
Whilst rare… shit happens. Just email with an attached photo and description of the fault and we’ll arrange a replacement or refund. Product faults reported 30 days after dispatch can only be exchanged.
shipping & promotions
Do you ship internationally?
Yes, we ship to over 100 countries! Please visit our Shipping & Returns page for more info.
How long will it take for my order to arrive?
All orders placed through our online store, are normally shipped within 3 to 5 days.
- UK – 1 to 3 working days
- EU – 3 to 5 working days
- Everywhere else – 5 to 10 working days
Do I pay customs charges in my country?
If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once the shipment reaches your country. All international shipments may be subject to cross-border inspections by customs authorities while customs policies vary widely from country to country. You must meet any additional charges for customs clearance and we recommend that you contact your local customs office for further information.
general questions
Do your prints last a long time?
Damn straight, they do. Our DTG machines offer unrivalled colour fastness and wash fastness. We advise all customers to wash their garments at 30 degrees and not to iron the print directly. Follow our advice and your prints will last a longer than the human race.
Are your products licensed?
No. Our products are “public domain” or “bona vacantia” intellectual property
Why should I buy from you?
We’re fans too! It’s why we tirelessly spend long hours researching and redrawing all our apparel designs so you get that genuine “back in the day” look and feel.
We use a fine jersey crew Neck tee, which is 100% cotton, similar quality to Rock Band merchandise you get, like: Van Halen, Guns and Roses and AC/DC. So you know it will weather well.
Will your stuff make me faster?
No. But you won’t look like a sack of paste wearing it and you might get lucky.